103, Penang Road, Visioncrest Commercial #09-06/07, Singapore

FAQ

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About Us

01
What is Hippo?

Hippo is an alternative lending solution provider, offering a wide range of business financing products for businesses in Singapore.

02
Is Hippo licensed?

Yes, Hippo is a licensed exempt money lender in Singapore by the Ministry of Law, under the Moneylenders Act (Cap. 188).

We are committed to being compliant in the countries we operate in. Currently, Hippo only operates in Singapore.

We are exploring operations in the Southeast Asian region and will keep you updated on our licenses and product offering.

Privacy

01
Is my information with you secure?

All information and documents submitted to Hippo is kept on our private servers. We do not share or disclose any client information with any third parties.

For more information on our privacy policies, please click here.

What are the terms and conditions of your products?

All terms and conditions will be clearly defined in our respective loan agreements. Our professional consultants will explain the terms and conditions to your satisfaction

You may appoint your own legal counsel to advise you accordingly, if required.

Application Process

01
How can I apply?

Our application process is simple and straight forward. Based on the product required, fill in the respective application form and provide us with the relevant supporting documents.

You may apply via our website www.hippo.sg, or you may send an email to enquiry@hippo.sg

We will typically take 1 business day to process your application and contact you on the approval outcome.

Upon approval, we will contact you to arrange for the signing of the respective loan documents.

02
Who may apply?

Hippo only provides business loans to corporate entities registered in the Republic of Singapore. Private limited companies, limited liability partnerships, partnerships, and sole proprietors may apply.

03
My company is less than 1 year in operation, can I apply?

Yes, you may, provided you have active business operations. We will base our credit process on your cash flow.

04
My company is owned by non-Singaporeans. Can I apply?

Yes, you may, provided you have at least 30% of local shareholding, or able to provide local guarantors.

05
How long is the application process?

The application process includes submitting a completed application form and full supporting documents. Upon receiving full documentation from you, our application process takes 1 business day.

Kindly note that applications without full supporting documents will not be able to process. We will contact you to guide you to furnish any other information and documents as required for our application process.

06
How long is the approval process?

We will typically take 1 business day to process your application and contact you on the approval outcome.

07
What supporting documents are required?

Depending on the product required, please see our document checklist  page for more details. If you are unsure and need direct advice, please contact us. We are happy to assist and advice you.

08
How long will the disbursement take upon signing the loan documents?

Typically, we will disburse the loan the same day after signing the loan documents.

09
How will the loans be disbursed?

Loans are either disbursed via a direct transfer to your designated bank account, or a cheque will be given for you, which you may bank in to the bank of your choice.

10
What is Credit Bureau Report?

The Credit Bureau Report is a comprehensive consumer credit bureau that has the full industry uploads from all retail banks and financial institutions in Singapore.

It is managed by Credit Bureau (Singapore) Pte Ltd (“CBS”), and is a joint venture between the Association of Banks in Singapore and Infocredit Holdings Pte Ltd.

CBS has also designated by the Ministry of Law as the operator of the Moneylenders Credit Bureau (“MLCB”) since 1 July 2021.

11
How do I get my Credit Bureau Report?

You may purchase your personal credit bureau report here for $6.42 inclusive of GST. Payment can be made online via credit card or eNets.

12
How do I get my ACRA Bizfile Printout?

The ACRA Bizfile provides information of your company static information, nature of business, paid-up capital, list of directors and shareholders, lodgement of charges, litigations, and other relevant information.

You may purchase your ACRA Bizfile Printout here.

13
How do I get my Property Ownership and Encumbrances information?

All property information in Singapore is managed by the Singapore Land Authority (“SLA”). You may purchase any information regarding your property at SLA’s portal Integrated Land Information Service (“INLIS”) here.

There are many products available at INLIS. For the purpose of our loan application, kindly purchase and download only Property Ownership Information (“POI”) and PTI Encumbrances Information (“PTIEI”).

14
How do I get my Notice of Assessment?

Your Notice of Assessment can be downloaded for free from the Inland Revenue Authority of Singapore (“IRAS”) using your Singpass login. Click here to be redirected to IRAS My-Tax portal.

15
How do I get my CPF Contribution Statement?

Your CPF contribution statement can be downloaded for free from the Central Provident Fund Board (“CPFB”) using your Singpass login. Click here to be redirected to the CPF login portal.

Products

01
What products does Hippo offer?

Hippo offers business term loans, mortgage backed loans, and factoring services, as our key in-house products.

We also offer alternative products like floor financing, scrap financing, share pledged financing, and other tailormade solutions based on your requirements.

For any alternative financing products and services, please contact our us to make an appointment. We are happy to provide our professional advice.

02
What are your fees?

Our processing fees range from 2-5% based on the different product programs.

All our processing fees are transparent and only payable upon acceptance of respective loan products.

03
What are Our interest rates?

Out interest rates range from 0.75% to 2.75% per month based on the different product programs.

All fees and interests will be clearly explained in the respective loan agreements prior to your acceptance.

Our professional consultants will explain the terms and conditions to your satisfaction

You may appoint your own legal counsel to advise you accordingly, if required.

04
How long are the loan tenures?

We have flexible loan tenures based on your needs. Our shortest loan period is 3 months and we can provide loans of up to 36 months.

05
Can I repay the loans early?

Yes, we allow early repayment for all our products, where a discount on undue interest is given.

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Please contact us for any enquiries on our products and services.

We are happy to tailor make a financing solution just for you.
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